Members have the right to:
- Receive information about the organization, its services, its practitioners and providers and member rights and responsibilities
- To be treated with respect and recognition of their dignity and right to privacy
- To participate with practitioners in making decisions about their health care
- To a candid discussion of appropriate or medically necessary treatment options of their conditions, regardless of cost or benefit coverage
- To voice complaints or appeals about the organization or the care it provides
- To make recommendations regarding the organization's member rights and responsibilities policies
Members have the responsibility to:
- Supply information (to the extent possible) that the organization and its practitioners and providers need in order to provide care
- To follow plans and instructions for care that they have agreed on with their practitioners
- To understand their health problems and participate in developing mutually agreed-upon treatment goals to the degree possible